05/15/2024 15:19:45

Problem description

When a player not authenticated with a real name logs in the game, MSDK does not pop up the real name authentication page

Cause of the problem

Consultations

Solution

1. When the value of need_name_auth / realNameAuth returned by login is false, the following checks need to be done:
(1)Check if the player has been authenticated with a real name: Log in to the online Tencent mobile game through the account, and then observe if the real name authentication page can pop up for confirmation;
(2) Check whether the corresponding channel's real name switch is turned on: Confirm through Feiying system -> Game Management -> My Game -> Login Information;
2. When the value of need_name_auth / realNameAuth returned by login is true, the following checks need to be done:
(1)Check if the player has been authenticated with a real name: Log in to the online Tencent mobile game through the account, and then observe if the real name authentication page can pop up for confirmation;
(2) Check whether the WebView component has been connected: the real-name authentication needs access to the WebView component;
After the above content is checked, if there is still no pop-up window, you can contact MSDK Assistant or Central Control Assistant to assist in locating the cause of the problem. When contacting the Central Control Assistant, you are recommended to provide the business name, business QQ/WeChat AppID, problem description, the accessed MSDK version is MSDKV3 or V5, the debugging environment and the platform account.